Developing Customer Relations Essay Example for Free

Developing node Relations Essay1.0 IntroductionCustomer aid is the provision of service to client before during and after a purchase also its the king of an organisation to recognise and consistently meet its nodes needEmployees may find them self in a situation that they sold a product and the node is been arrogant saying it is faulty they need to hang in calm2.0 Providing Customer ServiceA new employee can provide good client service by been well presented on their first day and wearing their uniform appropriately greeting the customer politely. 3.0 Presentation SkillsIn this section I am going to say why creation skills be in-chief(postnominal) to customer serviceSkillWhy it is alphaAs this is merit grade work, I need to expand each box. You need at least three points for each on why this is importantExamples from businessYou need a couple of cases from businesses in each boxPersonal origination e.g. personal hygiene, uniform/ dress, hair, makeup jewelleryThe way a n employee presents himself identifies who they argon. It is important beca accustom your initiation of your self and the business is the customer first opinion if they business is dirty then the customer wouldnt come there againCustomers in Tesco Sainsburys wear uniform to make them look smart and they hire to wear the uniform properly for example an employee might wear his uniform but not wear it smartly like not tucking in his shirt in companies like B Q the employees dress to stand out by wearing pearlescent orangeAlso in the police force it is required to wear uniformBody wording e.g. posture, facial expression, smiling, gestures, eye contactBody language has an impact on the customers perception of how friendly the mental facultys argon. The consistency language of an employee is important because it shows how the employee feels rough the customer and how approachable they areIf a customer ask a staff in a company like Primark where is the T shirts and they are frown ing it means the staff there is unfriendlyIn JD Sports if it is empty and there are no customers in there and the employees have a conversation then a customer comes in and has a query, the employee might frown when he comes in because he is interrupting his conversationPresentation of work area and equipmentThe presentation of the work area shows how prepared the staff are and how good the environment, it is important because it shows how prepared they are to start business and also the presentation shows how hygienic they areIf in McDonalds the tables are dirty it entrust put off customers and they wouldnt eat in thereGreeting Customers, Courtesy, Confidence, Interest, ThoughtfulnessIt is important because it shows that the employee cares that a customer is there and it makes the customer feel pleasingIf you greet a customer every time they come in to your business they would attract more customers to your business by telling them how polite employees in the business areRespon ding to different customer behaviour, Tact, abilityIt is important to adapt to different customers and situation because all customers arent the same and they will have different emplacement towards the employee/ businessIf a customer complains about how bad service is and you respond to them quickly it would show that youre drearOf voice, pitch, language e.g. technical language, use of slangHow you communicate to customer is important because all customers are normally different e.g. you talk to old people different from teenagersWhen you talk to an old lady you talk slow so they can hear you properly but when you are talking to teenager you can use some slangsAlso in a company like Pc World if someone was about to buy a computer you would speak to them in technical language e.g. the computer has 512mb ram e.t.c and if the customer doesnt understand it you explain to themListening, body language, appropriateness to customer situationYour listening skills to a customer is import ant because if you dont listen to them while you are talking to feels rude and employee should be able to adapt to different situations because there are different kinds of customersIf a customer asks a capitulum like where is the toilet and you keep on telling them to repeat it. They wouldnt come back again to the business.Also there might be4.0 interpersonal SkillsIn this section I am going to say why interpersonal skills are important to customer service.Interpersonal Skills relate to the way you bear when you are dealing with separate people and they are important because it makes communication clear.Attitudes, Behaviour, First impression are aspects of interpersonal skillsThe post of a staff to customer the first time they come in matter because that is their first impression and thats what they will tell other people about the businessIn a Supermarket if a customer asks where an item and the employee replies go extraneous is to the customer it will put them off and they w ouldnt come backBehaviour this is closely linked to attitude because this influences what you do and why you do it. A friendly person will normally behave in a cheerful way also if u enjoys working with people you will normally behave in a courteous and thoughtful way5.0 Communication SkillsIn this section I am going to talk about communication skillsCommunication Skills are important to customer service. It is crucial that schooling is clear and accurate. In customer service employees must be able to explain companys policies to customers and answer question about product and service.Tone, Pace, Pitch of voice, Slang and Listening are aspects of communication skillsTone is difference between the way you talk to a supervisor and your friend. Tone is how informal or formal you are and the vestige of your voiceSlang includes word used informally such as waste of space, chill. None should be used in business when talking to an external customer.Pace relates to the speed at which you speak and should be varied depending on your audience.Listening skills are invaluable in business particularly in the adjacent situations e.g. when a customer is telling you about his or her needs or preferences, when you are been given breeding to give to someone.Pitch of voice relates to how you sound. A low pitched voice is deep and gruff, a broad(prenominal) pitched voice easily sound shrill. Varying your pitch makes you sound more interesting and enables you to convey people attention better if you speak in a monotone6.0 Customer Service SituationsI am going to explain which skills are important in the following situation face to face, on the telephone, email, urgent situations, and difficult situations either it is Interpersonal Skills, Presentation Skills, Communication Skills.Face to Face I convey communication skills are the most essential skills when an employee is facing a problem face to face because although your presentation and interpersonal skills is important t he employee is facing them and the way he communicates matter. The most important communication skills is their listening skills because it will show how effective they are to deal with the problemTelephone I assume communication skills are the most essential skills when an employee if dealing with a problem on the phone because