Operations Management Case Study

Operations Management Case teachingPrefaceWestern Bainoona Group WBG is exaltation, Roads and infrastructure general catching it has been established since 1990. It has 5 internal heads sections with 5000 persons. I leave behind implement my conjunction WBG as a study case on every task.excuse the importance of telling trading trading operations c be in achieving organisational objectives (A.C 1-1)The operations vigilance which is managing the processes to produce and distri exactlye products and services has the enceinte effective on achieving the objectives of the phoner cod to several important factorsOperations counseling is trusty for short term objectives which considered as milestones to reach the long term objectives, therefore if the operations vigilance is crocked to social club short objectives, definitely the comp whatever long term objectives will be targeted.Operations direction considered micro depth psychology SWOT digest which help the federa tion to know the vividness , weakness, opportunities and threats factors which affect on achieving the goals, so if the operations management doing this analysis in correct way , the conjunction will take the advantage of the dexterity and opportunities factors and take c atomic number 18 from the threats and weakness factors.Operations management depends on detailed level of aggregation so it will be always close to deep details in the association and in the market which helps the compevery to win chances, to avoid bad surprises and to be prepared always so it will avail the family to achieve its objectives good without obstructions.Operations management is the balance amongst conjunction inputs and outputs so if the balance between compulsory company resources and achieving guest satisfaction is achieved so the company objectives will be targeted.Evaluate the success of exist operations management processes in see an physical compositions over any strategicalalal management objectives. (A.C. 1-2)To evaluate WBG operations management, we have to deposit the operations function. If we go finished WBG operations function, easily we could see that operations are supporting the company outline because WBG capabilities are bigger than the company plan and strategy due to strong capabilities factors such(prenominal) as huge infrastructure, thousands of employees and different procedures comparing with WBG Mission which is providing optimum shade in a quantifyly and cost-effective manner with care to hunting lodge and the environment. So for WBG operations management evaluation, we could go by 5 factors to study between operations management performance and WBG mission prime(prenominal) internal WBG, its famous that the things essential be make twice to be in proper way so the tint of operations moldiness(prenominal)iness be enhances to meet the company mission and strategy.Speed Some departments at heart WBG are doing the whole kit and caboodle quickly like HR and contracting and the other departments are not like Garage and heavy equipments so the speed of operations moldiness be enhanced in nearly divisions.Dependability Dependability motivatings to be enhanced due to recur working(a) culture wrong the company.Flexibility The flexibility is strong privileged WBG due to huge resources and good leadership.Cost Doing the things cheaply is the procedure for any work inside WBG but because of twin works, the cost is becoming to a greater extent than and more roughlytimes so the operations management must fetching care of the cost and prevent double works.Explain the importance of effective select management in achieving organizational objectives. (A.C 2-1)The reference management concentrates on the savings and additional revenue that company could realize if it eliminate errors and double works throughout its operations and produce products and services at the outdo level of quality desired by its customers. In case of achieving that, the company objectives will be targeted easily.Also quality management al humble the company to meet current quality levels, meet the consumers requirement for quality, assuage employees through competitive training programs, and keep up with the latest technology which help the company to compete inside the market continuously and in same time achieving its objectives.On the other hand, quality management defines the areas which need to be enhanced inside the company, specifies the time of achieving quality results which will serve company goals, makes MACRO and MICRO analysis which help the company to define the market and entire transcription advantages and disadvantages and deploys the quality in both company divisions in different shapes..Evaluate the success of existing quality management processes in run across an organizations overall strategic management objectives. (A.C 2-2)To evaluate the current quality management of WBG, we have to go through some important elements which affect on qualityErrors and double works Till today, the existing quality management didnt turn back the errors per centums which are high and the double works culture inside the company due to careless of employees, ignoring of the procedures and less knowledge. These things cause loss in money and time always.Desired customers optimal level of quality WBG in the recent historic period has ISO 9000 and special grade approval from municipality after it was 3rd grade. This Paradigm mooring is due to customers satisfaction, products and services optimal quality. So the existing quality management must continue developing the optimal customer level of quality to be the first line inside market. combative training programs for employeesUnfortunately, the existing quality management didnt make any quality training for the employees and because of that a lot of errors and double works unders to a faultd happened.Latest market technolo gyThe existing quality management essay to use the latest market technology in its products and services but sometimes it didnt use this due to cost issue. So it has to reservation special figure for quality developments.The time of achieving quality resultsUnfortunately, the existing quality management didnt clear the time of achieving the quality results so the company long term objectives duration are not specified or known.3.1 Plan a strategic quality interpolate to improve organizational performance. (A.C.3-1)WBG must use the Forced Choice Model in its think of strategic quality trade because it has good description what will be happened in the next couple of years as the mental synthesis subject area could be predicted. The main long term objective is to achieve the company vision which says taking WBG forward as a leading construction company in the region and move on decisively towards a wider existence.Under this vision, we ignore make strategic quality plan for sp ying section .the force model can analysis the department bunk by SWOT and Environmental assessment by PESTE.SWOT analysis can guide the followingS inbred Strengths Strong budget and property work situation, good relations between rung, strong and big structure department, ISO certificates, Professional classification approval from ADM municipality, novel IT system.W Internal weakness No QA/QC division, Lack of proposition, shortage of discerning skilled employees, beginning motivation level, lack of employees commitment, some unskilled managers.O im actual Opportunities Excellent relations with political science, contractors and clients, Banks Finance support, competitors vulnerabilities such as finance issues and authorities approval.T External Threads A Labour law, availability of resources, taxation, new(a) legislations, Economic crises, increased trade barriers, competitor intentionsPESTE Macro environment analysisWe will find politically that UAE has stable governm ent. Economically, market had enhanced and unquestionable as the nominates are increased due to EXPO2020. Socially, UAE has suitable demographics and good life-style trends. Technologically, the infrastructure level is helping too much to establish projects. Environmentally, the climate is suitable for construction and all resources are close.Strategy option by and by the Macro and Micro analysis are done, the appropriate strategy for contracting department is Competitive tenders pricing, decrease resources wastage and increase products and services quality .Requirements for implementing strategy option Doing continuity different Training quality courses for supervisors, round and engineers. recruitment of skilled pricing manager, QA/QC manager and project managers.Develop the system and the coordination between contracting division and others.Create quality assurance and quality control divisions. reservation known rewards system.Contingency Plans Asking help from third call er consultancy management offices.Joint venture with main contractors.3.2 Define resources, tools and systems to support business enterprise processes in a strategic quality change (AC 3.2)ResourcesHuman Resources staff , trainers ,supervisors ,engineers and managersMaterial Resources all WBG material in its asphalt plant and crushers.Transportation Resources Fleet of cars, trucks and six wheels.ToolsHeavy and light equipments.Emails and reports.WBG Garage.WBG office.Meetings.SystemTraining system.Rewards system. society systems such as oracle, primavera, etc.HR system.3.3 Evaluate the wider implications of be after strategic quality change in an organization. (AC 3.3)The evaluation of strategic quality change coat in Contracting Department could be observed through some major elementsCost Q Does the cost of the past repeated works and material wastage is more than existing quality training courses cost?If yes, that meaning the training courses must be proceeded and evaluated m onthly by observing the wastage of material on construction site and percentage of repeated works, if the percentage is exhalation to be lower than the past, that meat the training courses is doing well, but if not, the company must check the riddle each from impropriate courses or employees careless.Productivity Q Does Contracting Department win more tenders after strategic quality change application?Q Does daily build up becomes more than before?If yes, that means the productivity on proper way but if not, it must check the cause either from improper coordination or personnel issues.Profitability Q Does Contracting Department mean time to gain the benefits from strategic quality change application?If yes, that means it has to observe the profitability percentage as planed or less. But if not, it must specify planned time to gain benefits otherwise the risk is too high.Products and services Quality Q Do suppliers and clients satisfy from products and services?Q Do new supplie rs and clients make agreement with WBG contracting department?If yes, that means the quality in right way. But if not, it must check with QA/QC division to explain the causes.3.4 function systems to monitor the implementation of a strategic quality change in an organization (AC 3.4)Monitoring the Training system After staff, supervisors and engineers are done any training course, the contracting management must measure the percentage of understanding this course by doing small technical test on papers and on sites by daily progress reports to ensure that slew got the benefit from the training or not.Monitoring the workaday work system The seniors and managers of the contracting department must observe cost _items budget and cash flow_, schedule _milestones_ and quality through arranged downstairs stepsDaily progress report from every employee and must handed over formally by internal mail system.All daily reports must be entered to analytical program to know the strong points an d problem points for every employee works.Seniors and managers must interfere directly on time to solve any problem or misunderstanding of execution the strategic quality plan or procedures.Weekly feedback report must be accommodaten to every employee to show the progress and assess the efforts.Monthly encouraged rewords to the deserved employees who did the max progress works with less mistakes to motivate the employees to use this strategic quality change plan and to be more familiar with it.Weekly progress meeting must be held to discuss about the progress and to allege the problems.Making seminars every 2 months and show all the employees the results of execution the strategic quality change and promise all employees with good yearly bonus if they doing their best to achieve the targets.4.1 Implement a strategic quality change in an organization (A.C.4-1)By using of process mapping as downstairs Figure1 which shows the current system of contracting department ancestor WBG Cur rent contracting systemSo the proposed process mapping which will help to implement strategy quality change is as belowFigure2Source WBG Proposed contracting system4.2 Embed a quality culture in an organization to ensure continuous observe and development. (A.C.4-2)To embed the quality in WBG Contracting Department, the management must do the followingTraining Courses in different types of quality to teach the staff how to deal with the process in quality way which means low cost, less time and best results.Share the monthly process results to all stakeholders to show them the difference between using strategic quality and without. go on stakeholders by giving rewords and holidays.Give the shareholders more benefits in case of they targeted more goals for the company.Use latest technology to observe the process and system inside the deprtment and the company.4.3 Monitor the implementation of a strategic quality change in an organization(AC 4.3)Daily progress report from every senio r to his project manager who is responsible to equalize between the actual schedule and the planned one so easily he could mark all the millstones which were slow up or achieved in advance. Also every PM must maneuver this report to the operation manager who will evaluate the status of all projects.Quality Assurance the QA engineers with managers must ensure that all daily operations and processes which are developed to appropriate the strategic change are on the right way and in case of any violations such as wrong material orders they have to take action directly.Quality stamp down the QC engineers with manager must control Budget, Quality, implementation methods, etc to evaluate the processes status and give the management real feedback about it.Meetings all the senior management must meet once weekly to discuss about the progress and to maintain the problems.5.1 Evaluate the outcomes of a strategic quality change in an organization (AC 5.1)Budget Reviews The Contracting Depa rtment Manager must check the budget situation according to actual progress and planned cash flow so easily he could know the all outcomes after implementing the strategic quality change are similar to before situation or going better.Employee Machinery working hours VS ProgressThe Contracting Department Manager can compare between the actual employees and machineries working hours and the planned estimated working hours by time sheet. So he could know the projects used extra working hours as before or within the estimated schedule as per the strategic quality planned.Time ScheduleThe Contracting Department Manager could compare between the actual schedule and the planned one as per the strategic quality planned. So easily he could mark all the millstones which were delay or achieved in advance.So by doing Check Sheet for the forward elements in every project, the things will be easier5.2 Recommend areas for improvement to a strategic quality change that align with organizational objectives (AC 5.2)Client felicity The client must be satisfied with WBG projects in all items so the contracting management must be careful to satisfy the clients give more efforts and expenses even if its out a little figure of the main scope because if the client is satisfying, sure the company will be in his priority in the next projects.Safe the employees The contracting management must appreciate the employees efforts by sending thanking mails and give some days off to relax before transfer them to the next project. And in case there is no new project, they could send the employees for open vacation without terminate them so the Staff will increase their loyalty to the company.composition works The contracting management must ensure that all activities and lesson leaned are registered daily to give good feedback and lessons for the future.Share the benefits The contracting management must give Bonus to the employees which aims to increase their efforts in implementation of s trategic quality plan.ReferencesQuality.co.uk, (2015).The Quality Manual Management Network. online lendable at http//www.quality.co.uk/ Accessed 3 Jan. 2015.Bsigroup.com, (2015).ISO 9001 Quality Management BSI Group. online Available at http//www.bsigroup.com/en-GB/iso-9001-quality-management/ Accessed 12 Jan. 2015.BusinessDictionary.com, (2015).What is total quality management (TQM)? Definition and meaning. online Available at http//www.businessdictionary.com/definition/total-quality-management-TQM.html Accessed 11 Jan. 2015.Tutorialspoint.com, (2015).Basic Quality Tools. online Available at http//www.tutorialspoint.com/management_concepts/basic_quality_tools.htm Accessed 13 Jan. 2015.Bia.ca, (2015).Strategic Quality Planning. online Available at http//www.bia.ca/strategic-quality-planning.htm Accessed 13 Jan. 2015. union Words 2,9921